Terms & Conditions
Terms & conditions of purchase
“Customer” means any person who is purchasing items from the Supplier.
“Supplier” means The BCC Ltd
The Butch Clothing Company Limited is the Trading name of the ‘Supplier’
The Butch Clothing Company™ obtains the measurements of each customer in order to produce a fitted suit. The Butch Clothing Company™ will deliver with the customer’s order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.
A £75 deposit is paid to hold a consultation appointment (at time of booking) If the consultation is then cancelled by the client the £75 is no refundable.
Customers agree that the supplier may use any photograph in any media for publicity, promotion and marketing purposes. Such publicity and advertising may include publication on the suppliers website and social media accounts, including Facebook and Twitter.
Use of products
Our products have been selected on the basis that they will be used for the personal use and we will not be liable for any loss resulting from commercial use of our products.
If the customer is not satisfied with the quality of the ordered items(s) The Butch Clothing Company™ will, after inspection of the goods, follow a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.
All our consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England. English is the official language offered for the conclusion of the contract.
The statement of our terms and conditions of trade is in accordance with your statutory rights under the legislation above.
Title in the Goods shall not pass until the price of the goods has been paid in full for the Goods.
The supplier warrants that the garments description will correspond with the description agreed with the customer at the time of purchase.
The supplier shall ensure that all goods supplied to the Customer are capable of being altered. There will be an additional expense in making alterations to the goods specified. [Please see the Cancellation and alteration policy below].
The Supplier shall not be liable for the any loss or cancellation of order relating to a change in the dimensions of the customer after the order was placed.
To enable the Supplier to perform the contractual terms and produce a high quality suit garment, the Customer must co-operate with the supplier by attending a consultation either face to face or via Skype video consultation, with a member of The BCC team so that all measurements/ dimensions can be recorded.
If the Customer changes or wants to cancel or alter the size of the garment after placing the order, the following shall occur:
The Customer shall pay for any additional expenses incurred in altering or cancelling the making process of the garment.
The Customer must arrange for receipt or collection and or fitting of the garment within a reasonable time. Where a reasonable time is deemed to be within 4 months of the contract to purchase the suit/garment. After such time, the supplier reserves the right to destroy or dispose of the garment in question. If the Customer agrees with the Supplier to collect the garment outside the reasonable time mentioned previously, The Supplier shall not be liable for any loss relating to a change in the dimensions of the customer after the order was placed. Note: Because we are not personally measuring our Skype Customers the responsibility for taking accurate and correct measurements falls with the Customer (IE yourself) and any alterations required are also the Customers responsibility and should be undertaken by an alteration tailor locally to you (the Customer). The Supplier therefore has no responsibility for alterations. Please note delivery charges apply to all Customers (Face to Face or Skype) if postage is required. Customs charges may apply upon receipt of the goods. It is the customers responsibility to meet these charges accordingly.
If a remake is deemed required by The Supplier, Customers are required to return the suit, at their own cost, to The Supplier. ‘Return Goods’ must be clearly marked on the package.
Risk Of Loss
All purchases made with the supplier, are made pursuant to a shipping contract. By purchasing from supplier, the customer agrees that the title to and risk of loss for such items passes to themselves upon delivery of the items to the customer or to the person operating the shipping contract.
Terms & Conditions of Order Placement, Conditions, Refunds & Other Issues
Use of this website implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined here have been accepted and agreed to.
It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled upon commencement of the manufacturing process. Should it, at the entire discretion of the Supplier, be agreed by the Supplier to cancel an order, cancellation charges and fees as there might be, would be deducted from the submitted payment before a refund is issued or a charge back made to the card used for payment submission.
All changes to an order, once the order has been processed and where a change remains possible according to the manufacturing process, will carry a £45 change fee per change, this is in addition to the difference in any charges associated with that change, be it changes to colours, fabrics, styles, sizes or any other aspect.
The fit guarantee entitles 1 alteration per order up to 1 month after time of collection. Any alterations desired after 1 months from time of collection will carry alterations fees.
Terms & Conditions of Deadlines and Deliveries
It is understood that turnaround and dispatch of the orders placed at the Suppliers may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The Supplier will use reasonable endeavours to comply with the average turnaround of between 7 and 9 weeks. It is also understood that superfast (4 weeks) and priority (5 weeks) orders will be processed before standard orders.
While turnaround of an order is indicated as an estimated dispatch date, it is understood that the supplier will try to keep as close to the scheduled estimated dispatch date as possible. Dispatch times may vary according to availability, any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (including Acts of God, Acts of War or Acts of Terrorism) for which we will not be responsible. The supplier will not be responsible for such delays resulting from situations within the recipient’s control, such as recipient not being available to accept delivery, or incorrect delivery details supplied or failure to attend fitting.
Where a delay to a superfast or priority order is not resulting from postal delays or force majeure, the Supplier will issue a refund on the following schedule:
A delay of within 1-7 days of the superfast deadline, a refund of £20 of the superfast delivery fee where applicable.
A delay of either 1 day or more than 1 day of the priority deadline, an 80% refund of the priority delivery fee where applicable.
Where a delay is defined as the elapsed time after which the first notification email of either “ready for collection” or “shipped” status is sent out to the Customer by the Supplier. A delay does not include any alterations that are requested by the Customer. Timing to first fitting does not include public holidays.